We’re here to help. Whether you have a question about an order, need help finding the right product, want to report a problem, or simply want to get in touch, our team is ready to assist you. Please review the information below to find the fastest way to get your question answered.
Customer Support
Email: support@beadshop.com
Response time: We aim to respond to all inquiries within 1–2 business days.
Business hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Weekend/holiday inquiries will be addressed on the next available business day.
For the fastest response, please include as much detail as possible in your message, especially your order number if your inquiry is related to a purchase.
What to Include in Your Message
To help us resolve your inquiry as quickly as possible, please provide the following where relevant:
- Your full name and the email address associated with your order or account
- Order number (found in your confirmation email or account dashboard)
- A clear description of your question or issue
- Photos or screenshots if you are reporting a damaged, defective, or incorrect item
- Your preferred resolution (e.g., replacement, refund, exchange, or just information)
Common Questions by Topic
Many common questions are answered in our policy pages. You may find immediate answers by visiting:
- Shipping Policy — Processing times, carriers, tracking, delivery issues, and international orders
- Return & Refund Policy — How to return an item, refund timelines, exchanges, and damaged goods
- Privacy Policy — How we collect, use, and protect your personal information
- Terms of Service — Site usage rules, order terms, disclaimers, and legal information
Order-Related Inquiries
Tracking your order: Once your order ships, you’ll receive a tracking number by email. You can also log into your account and visit “My Orders” for real-time tracking updates.
Modifying or cancelling an order: Order changes or cancellations can only be made before your order enters fulfillment. Contact us immediately if you need to make a change. We cannot guarantee modifications once processing has begun.
Missing or wrong item: If you received the wrong item or something is missing from your order, contact us within 7 days of delivery with your order number and a photo if applicable. We’ll make it right as quickly as possible.
Payment Inquiries
We accept major credit and debit cards (Visa, Mastercard, American Express) as well as select cryptocurrencies through our integrated payment processor. If you experienced a payment issue, were charged incorrectly, or have a question about a cryptocurrency transaction, please contact us with your order number and a brief description. Note that we do not store your full card details and cannot access your payment information directly — for billing disputes, you may also contact your card issuer.
Wholesale and Bulk Orders
If you are interested in placing a bulk or wholesale order, please reach out via email with the subject line “Wholesale Inquiry.” Include the products you’re interested in and the approximate quantities. We will respond with pricing, availability, and minimum order information.
Press and Partnerships
For press inquiries, brand collaboration opportunities, or partnership proposals, please email us with the subject line “Press / Partnership” and a brief overview of your request. We read every message and will respond to relevant inquiries as soon as we can.
Technical Issues
If you are experiencing a technical issue with our website — such as difficulty placing an order, login problems, or a payment error — please describe the issue in as much detail as possible, including the device and browser you’re using, and any error messages you received. Our team will investigate and work to resolve the issue promptly.
Thank you for shopping with Bead Shop. We value every customer and are committed to providing a positive experience from first click to final delivery.