Effective Date: April 22, 2026

At Bead Shop, operated by Bead, Inc., a Delaware corporation with its registered office at 8 The Green #11345, Dover, DE 19901, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we want to make the return and refund process as simple and fair as possible. Please read this policy carefully so you know your options. For any questions not covered here, contact us via our Contact page.

1. Return Eligibility

We accept returns on most items within 30 days of the delivery date. To be eligible for a return, your item must meet all of the following conditions:

  • The item is in its original, unused condition — it has not been worn, used, altered, or washed
  • The item is in its original packaging, including all tags, inserts, and protective materials
  • The return is initiated within 30 days of the date your order was marked as delivered
  • You have proof of purchase (order number or confirmation email)

We reserve the right to refuse a return if the item shows signs of use, damage caused by the customer, or is returned outside the 30-day window without prior authorization.

2. Non-Returnable Items

The following items are not eligible for return or refund, except in the case of a defect or error on our part:

  • Sale and clearance items: All sales on discounted merchandise are final
  • Custom and personalized orders: Items made to your specifications, engraved, or otherwise customized cannot be returned
  • Digital or downloadable products: Once accessed or downloaded, digital items are non-refundable
  • Gift cards and store credit: These are non-refundable and non-transferable
  • Items damaged by misuse: Products that have been damaged through improper use, storage, or modification by the customer
  • Hazardous materials or items with special shipping restrictions: As required by applicable law

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us via our Contact page within 30 days of delivery. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Await authorization: Our team will review your request and respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions. Do not ship items back without receiving an RMA number — unauthorized returns may be refused or delayed.
  3. Package your item(s) securely in their original packaging. Clearly write the RMA number on the outside of the package.
  4. Ship the item to the address we provide using a trackable shipping method. We strongly recommend retaining your shipping receipt and tracking number.

4. Return Shipping Costs

Who covers return shipping depends on the reason for the return:

  • Defective, damaged, or incorrect items: If we made an error or if the item arrived defective or damaged, we will provide a prepaid return shipping label at no cost to you.
  • Change of mind or buyer’s remorse: If you are returning an item simply because you changed your mind, no longer want it, or ordered the wrong size/color, return shipping costs are your responsibility. We recommend using a trackable shipping service, as we are not responsible for packages lost in return transit.
  • Exchanges: Return shipping costs for exchanges follow the same rules above. We will cover outbound shipping on the replacement item for defect-related exchanges. For preference-based exchanges, standard shipping charges apply to the replacement order.

5. Refunds

Once we receive and inspect your returned item(s), we will send you an email notifying you of the receipt and the outcome of our inspection. If your return is approved:

  • Cryptocurrency purchases: Because cryptocurrency transactions are irreversible on-chain, refunds cannot be returned to your original wallet. Approved refunds will be issued as store credit or as a USD equivalent at the exchange rate recorded at the time of the original transaction. Please contact us to discuss your options.
  • PayPal and Venmo purchases: Approved refunds will be reversed to your original PayPal or Venmo account, processed through Bead Pay, Inc. Please allow 3–5 business days for the refund to appear in your account.
  • Klarna purchases: Approved refunds are processed through Bead Pay, Inc. and coordinated with Klarna. Klarna will adjust or cancel the outstanding balance and refund any amounts already paid according to Klarna’s refund policy. Please allow 5–10 business days for processing.
  • Partial refunds: We reserve the right to issue partial refunds for items that are returned in a condition that does not fully meet our return eligibility criteria (e.g., missing original packaging, minor signs of use).

Original shipping charges are non-refundable unless the return is due to our error or a product defect. If you received free shipping on your order and the return of part of your order brings your order total below the free shipping threshold, the applicable shipping cost may be deducted from your refund.

6. Exchanges

We are happy to exchange items for a different size, color, or variant where stock is available. To request an exchange, contact us via our Contact page with your order number and the details of the item you’d like instead. Exchanges are subject to the same eligibility conditions as returns. If the item you want is out of stock, we will offer you a refund or the option to wait for restocking.

7. Damaged or Defective Items

If you receive an item that is damaged in transit or has a manufacturing defect, please contact us within 7 days of delivery. Include your order number and clear photographs showing the damage or defect. We will assess the situation and, at our discretion, offer a replacement, a repair, a store credit, or a full refund — whichever is most appropriate. We may ask you to return the defective item, in which case we will provide a prepaid return label.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend the following steps:

  1. Check your bank account or card statement again — the refund may have been processed but not yet displayed.
  2. Contact your credit card company or bank, as it may take several business days for the refund to be officially posted.
  3. If you have done both of the above and still have not received your refund, please contact us through our Contact page and we will investigate.

9. Cancellations

If you need to cancel an order, please contact us as soon as possible. We can generally cancel orders that have not yet entered the processing or fulfillment stage. Once an order has been packed or handed to a carrier, it cannot be cancelled and must instead go through the standard return process. Orders cancelled before shipment will receive a full refund to the original payment method within 5 business days.

10. Warranty

Many of our products carry a limited warranty against manufacturing defects. Warranty coverage varies by product — details will be noted on individual product pages where applicable. Warranty claims do not cover normal wear and tear, accidental damage, misuse, or modification of the product. To make a warranty claim, contact us with your order details and a description and photos of the issue.

11. Contact Us

For any questions about returns, refunds, or exchanges, please contact us via our Contact page. You may also contact us in writing at:

Bead, Inc.
8 The Green #11345
Dover, DE 19901